Effective date: 2 November 2026
This Refund and Returns Policy applies to digital products purchased from House of Chrys through https://houseofchrys.com.
Our current digital book offering includes ARE ALL PARENTS THIS STUPID, supplied as a downloadable PDF.
1. Nature of Our Products
House of Chrys currently sells digital products. Once payment is successfully completed, customers receive access to download the purchased digital file.
Because digital products can be copied, stored and accessed immediately, they cannot ordinarily be returned in the same way as physical goods.
2. Change-of-Mind Requests
Please review the product description, contents and format before completing your purchase.
We generally do not offer refunds simply because a customer:
- Changes their mind after purchasing.
- Has already downloaded the book but no longer wants it.
- Expected a different story or reading experience despite the product being accurately described.
- Purchased the book by mistake.
This does not affect any consumer rights or remedies that cannot lawfully be excluded under applicable law.
3. When You May Qualify for a Refund
We will investigate refund requests involving:
- Failed delivery: You completed payment but did not receive access to the purchased download.
- Corrupted or unreadable file: The PDF is damaged or cannot reasonably be opened, and we cannot provide a working replacement.
- Incorrect product: You received a digital product materially different from the one described on our website.
- Duplicate payment: You were charged more than once for the same purchase.
- Unauthorised payment: A payment was made without your authorisation, subject to appropriate verification.
Where possible, we will first attempt to resolve the problem by restoring download access or providing a working replacement file. Where a refund is the appropriate remedy, we will arrange one in accordance with applicable law.
4. How to Request a Refund
To request a refund or report a problem with your purchase, email:
Please include:
- Your full name.
- The email address used during checkout.
- Your order number.
- The date of purchase.
- A clear explanation of the problem.
- Any relevant screenshots or payment evidence.
Please contact us as soon as reasonably possible after discovering the issue.
5. Refund Processing
Once a refund has been approved, it will ordinarily be processed through the original payment method where possible.
The time it takes for the refunded amount to appear in your account may depend on the payment provider or financial institution.
We will communicate with you if additional information is required.
6. Customer Support
For questions about purchases, downloads, refunds or other order-related issues, contact:
House of Chrys
Email: info@houseofchrys.com
Website: https://houseofchrys.com
7. Your Legal Rights
Nothing in this policy is intended to exclude, restrict or override any consumer right or remedy available under applicable Nigerian law.
Where applicable law provides a customer with a stronger right or remedy than this policy, the law will prevail.
8. Changes to This Policy
House of Chrys may update this policy when necessary. The policy applicable to a purchase will ordinarily be the version available at the time of that transaction, subject to any changes required by law.